Delivery information

Delivery

Order with confidence: available options, any pickup point and delivery costs are confirmed before payment.

Tracked shipping

Once the order is handed to the carrier, tracking is available from your customer account and the parcel tracking page.

Available modes depend on your address and the options active when you place the order.

Delivery fees and eligibility for free delivery from €35 are shown in the order summary before confirmation.

How it works

01

Add products to your basket

Check quantities, availability and product information.
02

Enter your address

Provide a complete address: recipient name, street, postal code, city and phone number.
03

Choose your delivery option

Select from the options actually available for your destination: home delivery, pickup point or locker when offered.
04

Review before confirming

The order summary displays the selected method, any delivery fees and the total before payment.

Frequently asked questions

Where do you deliver?

Availability is calculated from the delivery country and address. An unsupported destination will not be offered at checkout.

Can I select a pickup point?

Yes, when a carrier and pickup point are available for your address. You select the point before confirming your order.

How can I track my parcel?

When a tracking number is available, find it in your account or use the parcel tracking page with that number.

What if my address is incomplete?

Correct it before paying. A precise address avoids delivery delays or an unsuccessful handover.

Need help?

For help with an order, delivery or payment, contact us or check your parcel tracking.