Tracked delivery in France and Europe Secure payment Customer service available

Secure payment

Secure payment

You stay in control until confirmation: the summary shows products, delivery and the total before you choose a payment method.

Secure payment page

Payment is processed in a secure environment after you confirm your basket and delivery address.

Methods shown at checkout

The payment methods actually available are offered when you place the order, according to the active configuration.

Total checked before payment

The total includes products, any delivery fee and applicable taxes before you confirm.

How it works

Your payment in four steps

  1. 01

    Review your basket

    Check products, quantities and prices before continuing.

  2. 02

    Choose delivery

    Enter your address, then select an available delivery method.

  3. 03

    Review the order summary

    Any delivery fee and the final amount are displayed before payment.

  4. 04

    Pay and receive confirmation

    After payment confirmation, your order is confirmed and remains available from your customer account.

Frequently asked questions

Answers for a confident payment

View my cart
Which payment methods can I use?

Active options are shown directly at checkout. You only see payment methods available for your order.

Can I change my order before paying?

Yes. You can return to the basket or delivery step and update the information before confirming payment.

When is my order confirmed?

Confirmation follows a successful payment response. You can then find the order in your customer account.

What should I do if there is a problem?

Do not immediately attempt another payment. Check your account and contact our team with your order details if needed.

Need help?

Our team is here to help.

For help with an order, delivery or payment, contact us or check your parcel tracking.