Logistics

Track your parcel

Enter your Mondial Relay tracking number to view the latest information returned by the WebService.

Find your tracking number

It is provided once the shipment is created and remains available from your customer account.

Displayed information comes from the carrier: collection, transit, pickup-point arrival or delivery.

If tracking does not respond or a parcel seems delayed, contact us with your order number.

Frequently asked questions

I do not have a tracking number yet.

The number appears after shipment creation. Check your customer account and emails linked to your order.

The status has not changed recently.

The carrier updates tracking at each new stage. A temporary lack of updates does not necessarily mean there is a problem.

My parcel is marked delivered, but I cannot find it.

First check your mailbox, pickup point or household. If it is still missing, contact us with your order and tracking numbers.